Director, Operational Risk Management

Level: Director

Client: Multinational Insurance Firm

Location: Hong Kong

The Opportunity:

Reporting to the Head of Operational Risk Management (ORM), Asia, this position will support the Asia Risk Management department on various key regional operational risk programs and promoting a risk aware culture and increasing risk awareness through educational initiatives.

Responsibilities:

  • Influence and collaborate with business and functional leaders to drive various key ORM programs such as thematic incident analysis and learning, RCSA, fraud and conduct risk oversight, quality assurance programs etc.  Maintain effective risk governance and management for overseeing operational risk activities within the Segment

  • Work closely with the country Chief Risk Officers, Compliance, Anti-Fraud Officer, Information Risk and Line 1B teams to understand existing risk and compliance processes to determine the approach to adapt global and regional program requirements in the Segment

  • Manage the overall planning and implementation of the ORM program 3-year Plan and priorities rollout. Conduct training, facilitate workshops and coordinate reporting for the Segment.  Ensure consistent quality of the identified risks and controls, as well as the effective challenge provided by country teams

  • Assist the Head of ORM, Asia in sharing of key information, including risk initiatives and risk management/control best practices across the Segment. Create materials for presentation at working group and senior management meetings

  • Develop operational risk data analytics capabilities in the Segment that enable us to perform deeper behavioural analysis, systemic trend identification and predictive analysis

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit.

  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

  • You thrive in teams and enjoy getting things done together.

  • You take ownership and build solutions, focusing on what matters.

  • You do what is right, work with integrity and speak up.

  • You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

  • Risk management or audit background with 10+ years of experience in matters of increasing complexity

  • Highly developed business acumen, and pragmatic approach to solving problems and implementing solutions

  • In depth understanding of operational procedures at financial institution (preferably insurance)

  • Good working knowledge of operational risk management frameworks and processes

  • Experience in designing, implementing, and validating the effectiveness of operational controls

  • Good program and project management capabilities and experience

  • Good communication skills, comfortable in providing presentations and conducting training and facilitation sessions

  • Strong influencing skills, creative problem solving and ability to drive change

  • Strong stakeholder and relationship building skills to maintain effective working relationships with business units, various Regional functions and Group office

  • Power user in Microsoft Excel, PowerPoint, power BI and experience with risk and governance software (e.g. RSA Archer)

What can we offer you?

  • A competitive salary and benefits packages.

  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

  • A focus on growing your career path with us.

  • Flexible work policies and strong work-life balance.

  • Professional development and leadership opportunities.

Our commitment to you

  • Values-first culture
    We lead with our Values every day and bring them to life together.

  • Boundless opportunity
    We create opportunities to learn and grow at every stage of your career.

  • Continuous innovation
    We invite you to help redefine the future of financial services.

  • Delivering the promise of Diversity, Equity and Inclusion
    We foster an inclusive workplace where everyone thrives.

  • Championing Corporate Citizenship
    We build a business that benefits all stakeholders and has a positive social and environmental impact.

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